| Job Description |
- Customer Lifecycle management, from booking till handover for all sites Process Implementation
- Complaints Management, Service Assurance & Quality Monitor and resolution with weekly reports from all sites
- Possession Management for all sites Setting up the process and ensuring the handover implementation process is followed.
- Setting up a process to capture customer voice across multiple channels of voice and non voice and ensure resolution within timelines
- Ensuring high CSAT scores of customers on feedback forms and other channels and monitor the same. Identifying training needs based on these feedback points
- SOP and Process Implementation Training and auditing sites on the same. Having continuous audits at all sites ( Physical audit once a month and daily monitoring of reports)
|
| Job Specifications |
- Excellent communication, interpersonal and analytical skills.
- Pleasant personality with positive attitude.
- Excellent team management skills.
- Sound working knowledge of Real Estate CRM Processes and concepts.
- Candidate must be customer centric, deadline and result oriented.
|
| Working Experience |
Minimum 8 Yrs. in CRM, at leave 3-4 years of team management experience. Experience in Real Estate and Banking sector would be preferred. |
| Industry Type |
- |
| Role |
- |
| Functional Area |
- |
| Education |
- |
| Compensation |
- |
| Job Location |
Sector 4, Vaishali, Ghaziabad |
| Salary |
As per the industry standards |
| Contact |
Ms. Deepa Suri - 9643304783 |
| Mail ID |
hr@migsun.in |
