with us

AGM in CRM Department

Job Description
  • Customer Lifecycle management, from booking till handover for all sites Process Implementation
  • Complaints Management, Service Assurance & Quality Monitor and resolution with weekly reports from all sites
  • Possession Management for all sites Setting up the process and ensuring the handover implementation process is followed.
  • Setting up a process to capture customer voice across multiple channels of voice and non voice and ensure resolution within timelines
  • Ensuring high CSAT scores of customers on feedback forms and other channels and monitor the same. Identifying training needs based on these feedback points
  • SOP and Process Implementation Training and auditing sites on the same. Having continuous audits at all sites ( Physical audit once a month and daily monitoring of reports)
Job Specifications
  • Excellent communication, interpersonal and analytical skills.
  • Pleasant personality with positive attitude.
  • Excellent team management skills.
  • Sound working knowledge of Real Estate CRM Processes and concepts.
  • Candidate must be customer centric, deadline and result oriented.
Working Experience Minimum 8 Yrs. in CRM, at leave 3-4 years of team management experience. Experience in Real Estate and Banking sector would be preferred.
Industry Type -
Role -
Functional Area -
Education -
Compensation -
Job Location Sector 4, Vaishali, Ghaziabad
Salary As per the industry standards
Contact Ms. Deepa Suri - 9643304783
Mail ID hr@migsun.in
© Mahaluxmi Buildtech Ltd.